General Manager

Overview

The General Manager (GM) is responsible for the management of all aspects of the club including its activities and the relationships between the club and its members, guests, employees, and community. Establish and administer service, fiscal and operational standards and quality performance guidelines for all operating functions and staff. The GM directly manages the entire staff, directs the work of all department managers, develops/implements/monitors the budget and monitors the quality of the club’s offerings to ensure member and guest satisfaction.

Experience Required

• 5-7 years management experience in hospitality or club operations

• Demonstrated and proven experience in budget development, fiscal management, strategic planning, revenue generation, staff management and customer service.

• Experienced in creating successful programming which is designed to maximize the guest experience as well as existing and potential revenue opportunities.

• Demonstrated written, verbal, and interpersonal communication skills.

• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings/weekends.

• Positive attitude, professional conduct and appearance in all situations.

Responsibilities

• Oversee and provide leadership, direction, supervision, and guidance to key support leaders, including: Superintendent, Head Golf Professional, Director of Membership and Communication, Director of Food & Beverage, Bookkeeper and Member Services.

• Develop and maintain a positive culture of excellence where members, guests and employees can thrive.

• Create and manage a strong organization through good hiring, training and performance management.

• Be visible and available to members, guests, staff and the community.

• Assist the board of directors in developing and maintaining a strategic plan for the club.

• Ensure department heads have specific operating procedures and monitor adherence to those procedures.

• Develop a budget and manage the club’s operations to meet that budget.

• Develop and communicate recommendations for a capital improvement strategy, along with ROI analysis, which will enhance the guest experience.

• Collect feedback from membership to assist in developing future strategies and decisions.

• Provide monthly updates to the board of directors about the status of club operations.

• Develop and execute a successful marketing plan to grow membership.

• Ensure adherence to all applicable laws and regulations.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Ability to Relocate:

• Rexford, NY 12148: Relocate before starting work (Required)

Work Location: In person